Privacy Policy

Last updated: January 7, 2025

At Visiblie ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility monitoring platform and related services (the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, company name, job title, and password when you create an account.
  • Billing Information: Payment card details, billing address, and transaction history (processed securely through our payment providers).
  • Brand Data: Information about your brand, products, competitors, and keywords you choose to monitor across AI platforms.
  • Communications: Messages, feedback, and correspondence when you contact our support team.

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Features accessed, actions taken, time spent on the platform, and interaction patterns.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

1.3 AI Platform Monitoring Data

Our Service monitors publicly available AI-generated responses from platforms like ChatGPT, Perplexity, Gemini, Claude, and others to track brand mentions and visibility. This data is collected from publicly accessible sources and does not include private user conversations.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our AI visibility monitoring services
  • Process transactions and send related billing information
  • Generate visibility reports, analytics, and recommendations
  • Send service updates, security alerts, and support messages
  • Respond to your requests and provide customer support
  • Analyze usage patterns to enhance our platform
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our Service (hosting, payment processing, analytics).
  • Legal Requirements: When required by law, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you explicitly authorize us to share your information.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • 256-bit SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • SOC 2 Type II compliance

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legal compliance, dispute resolution, or legitimate business purposes for up to 3 years.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@visiblie.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where applicable.

8. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), we process your data under the following legal bases:

  • Performance of our contract with you
  • Your consent (which you may withdraw at any time)
  • Our legitimate business interests
  • Compliance with legal obligations

9. CCPA Compliance (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@visiblie.ai
  • Address: Visiblie, Inc.